Unless you’ve been living under a rock, you already know that mobile marketing for SMBs (small and medium sized businesses) is taking off at lightning speed. A newly released infographic by digital marketing solutions company Hibu shows just HOW high the demand for mobile-ready websites and apps really are. The stats are staggering!
Some of the surprising statistics include:
Ping notifications are one of the keys to connecting with your fans and customers using your app. While users may not necessarily launch your app frequently, notifications can help you keep the lines of communication open, especially through offers, discounts, event alerts, and other strategies. That way, your app becomes a sounding beacon that helps you maximize bonds with your user base. Our new ping notification system makes this process easier than ever before, while ensuring that your business looks really good each time customers see you on their mobile devices.
From the desk of the Chief Experience Officer (CXO): Customer experience is closely related to customer satisfaction, but the two are not the same thing. Where customer satisfaction is a measure of how fully a customer’s expectations were met through delivery of your product or service, the customer experience is the entire sequence of events that happen after the first time a customer comes into contact with your company. Customer satisfaction captures a specific moment, but the customer experience is a narrative that unfolds over the course of his or her interactions with your company.
By examining each step of the customer experience, you can put yourself into the customer’s shoes and better understand not just one moment in your relationship, but all moments.
To help you get a handle on the phases of the customer experience, we’ve listed a few of the key phases below.
Recently, Nielsen’s Cross-Platform Report for 2014 reconfirmed this fact when it reported that 89% of time spent on media on a smartphone is spent on apps, while only 11% is spent on the mobile web. Monthly, apps account for about 30 hours of time per user (a year ago, it was only about 23 hours – a 30% increase, year over year).
We know, we know. You’ve been hearing it for years now. Every time a new year rolls around, mobs of us in the tech space report that this year will be “The Year of Mobile.”
In our opinion, we’ve been right each year!
Mobile has grown continuously by leaps and bounds. Even quarter-to-quarter, huge increases in mobile activity, app downloads, time spent using mobile solutions, volume of revenue earned through mobile, and many more benchmarks show that each year is indeed The Year of Mobile. Innovations show us new ways to use mobile solutions, mobile devices become more and more useful and precious to us, and day-by-day, mobile becomes a bigger and bigger part of our life.
Okay, so you know where we stand.
But what’s on tap for 2014?